TERMS AND CONDITIONS

1. Detailed description of goods and/or services

Cradled by fynbos-covered mountains in South Africa’s Garden Route, lies the tranquil farm of Balintore. This tract of land is home to the Harmony Honeybush label who produces fine teas, bodycare products as well as a gin. The farm also houses an independent nursery that grows seedlings from carefully selected seeds harvested on the farm.

 

2. Delivery policy

Subject to availability and receipt of payment, requests will be processed within 5 working days and a tracking number will be sent via email once the order has been dispatched.

 

3. Export restriction

Regretfully we are only able to service deliveries within the Republic of South Africa at the present moment.

 

4. Return and Refunds policy

The provision of goods and services by Harmony Honeybush is subject to availability. In cases of unavailability, Harmony Honeybush will refund the client in full within 30 days. Cancellation of orders by the client will attract a 20 % administration fee.

 

5. Customer Privacy policy

Harmony Honeybush shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.

 

6. Payment options accepted

Payment may be made via Visa and MasterCard or by bank transfer into the Harmony Honeybush Tea (Pty) Ltd bank account, the details of which will be provided on checkout.

 

7. Card acquiring and security

Card transactions will be acquired for Harmony Honeybush via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

 

8. Customer details separate from card details

Customer details will be stored by Harmony Honeybush separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

 

9. Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

 

10. Responsibility

Harmony Honeybush takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

 

11. Country of domicile

This website is governed by the laws of South Africa and Harmony Honeybush chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

 

12. Variation

Harmony Honeybush may, in its sole discretion, change this agreement or any part thereof at any time without notice.

 

13. Company information

This website is run by Private Company based in South Africa trading as Harmony Honeybush (PTY) Ltd and with registration number 2016/075936/07

 

14. Harmony Honeybush contact details

PO Box 484, Hartenbos 6520

Landline: 0446310040

Cellphone: 0832917890

Email: sales@harmonyhoneybush.co.za

 

Disclaimer

We strive to make our products as safe and natural as possible, but one can have an allergic reaction to anything.  In the remote possibility that you have such an adverse reaction, please stop using the product immediately and consult a medical practitioner.